Information We Collect
We collect information needed to operate the storefront, process AutoCAD software subscription orders, provide customer support, prevent fraud, and improve the checkout experience.
Cad-Exa is operated by WORTH NETWORK TECHNOLOGY CO., LIMITED. Registered agent: Registered Agents Inc, 30 N Gould St Ste R, Sheridan, WY 82801, United States.
- Contact details such as name, email address, phone number, and billing or delivery information.
- Order details including purchased products, selected variants, quantity, order number, payment status, and fulfillment status.
- Technical information such as browser type, device information, IP address, pages visited, referral source, and approximate location.
- Support messages and attachments you choose to send when requesting help.
How We Use Information
- To create, confirm, fulfill, and support your orders.
- To send order updates, payment notices, digital delivery information, and customer service responses.
- To prevent fraud, protect the security of the store, and troubleshoot technical issues.
- To understand how visitors use the site and improve page performance, product presentation, and checkout flow.
- To comply with applicable laws, payment provider rules, tax obligations, and dispute resolution requirements.
Payments
Payments may be handled by third-party payment providers such as PayPal. Cad-Exa does not store full card numbers or complete payment account credentials on this website.
Cookies and Analytics
We may use cookies, pixels, tags, or similar technologies to keep the site functional, remember checkout state, measure performance, attribute advertising traffic, prevent fraud, and understand aggregate traffic patterns. You can control cookies through your browser settings, though some checkout features may depend on them.
Advertising and Measurement
If you arrive from advertising platforms such as Google Ads, we may receive campaign and click information that helps measure ad performance. This information is used to improve relevance, detect misuse, and understand which pages and products customers find useful.
Sharing Information
- We share information with service providers only as needed for payment processing, order fulfillment, hosting, analytics, fraud prevention, advertising measurement, and customer support.
- We may disclose information if required by law, payment network rules, legal process, or to protect our rights and customers.
- We do not sell personal information.
Your Choices
You may ask us to access, correct, delete, or restrict certain personal information where applicable law allows. We may need to verify your identity before completing a request.
Data Retention
We keep order, payment, fulfillment, advertising attribution, and support records for as long as needed to provide services, comply with legal obligations, resolve disputes, prevent fraud, and maintain accurate business records.